Account & support
Account settings live under Settings in the studio sidebar. Billing has its own page, covered in Credits & plans.
Signing in
Acteme uses Google sign-in. Your name and email come from your Google account; to use a different identity, sign in with a different Google account. There are no separate Acteme passwords.
New project defaults
Settings → New project defaults pre-fills the new-project form: model, writing locale, extra languages, format, sample rate and loudness. Each project can still change them in its own settings.
Email notifications
| Default | Sent when | |
|---|---|---|
| Low balance | On | Your balance drops below 10% of your monthly allowance. |
| Render finished | Off | A project batch render finishes. |
Account and billing emails, like receipts, are always sent.
API keys
API keys for the engine plugins and the MCP server are managed on the Developer page. See API keys and scopes.
Support
Open Support in the studio sidebar to start a ticket. Pick a category (general, billing, bug, account or voices), describe the problem and send. Replies arrive in the ticket and by email, usually within one business day.
- Reply in the ticket to add details; your reply reopens it if it was closed.
- Close a ticket once it's resolved.
- For a render problem, include the job id from the Jobs page and the line key.
You can also email [email protected].
Deleting your account
Settings → Delete account permanently removes your projects, audio and API keys. Cancel an active subscription on the Plans & billing page first. Deletion can't be undone.