Legal

Refund Policy

Effective 11 October 2026

Introduction

We want you to be happy with Acteme. We generally do not refund credits that have already been used, but if Acteme turns out not to be the right fit for you, we will refund your purchase under the conditions below.

Conditions for Refund

You are eligible for a refund of a subscription payment or credit pack if:

• Low usage: you have used fewer than 3,000 credits since the purchase. The refund excludes payment processing fees. Once you have used 3,000 credits, we consider the purchase used and it is no longer refundable.
• Technical issues: the Service does not work as described and we are unable to resolve the problem.

Requesting a Refund

Email [email protected] within 14 days of your purchase, from the address on your account, with a short explanation of why you are requesting a refund.

Processing a Refund

We review every request and reply within 5 business days. If approved, the refund is issued to your original payment method within 10 business days, and the related credits and subscription are removed from your account.

Final Note

We may decline refund requests that do not meet the conditions above. This does not affect refunds promised in our Terms of Service or your rights under mandatory consumer law.